Sydney Office Care respects the privacy of people who enquire about or use our services. This policy explains how we handle personal information through this website and our service operations.
The Privacy Act 1988 (Cth) does not apply to every small business. Where it applies to us, we comply with it and the Australian Privacy Principles. Where it does not apply, we aim to handle personal information consistently with the practices described in this policy.
1. Information we collect
We may collect your name, work email, phone number, company, office location, approximate size, occupancy, amenities, preferred cleaning frequency, enquiry details, service records and communications.
If you upload office photos, they may contain workplace layouts, furnishings or other information visible in the image. Please do not upload images showing people, identification documents, private correspondence, computer screens, access codes, security systems, health information or other sensitive material.
Our website and service providers may also collect limited technical information such as IP address, browser type, device information, pages visited, referral source and basic usage or security logs.
2. How we collect information
We generally collect information directly from you through our estimate form, photo uploads, calls, email, SMS, WhatsApp, walkthroughs, proposals and service communications. We may also receive business contact information from your employer, building manager, referral partner or another authorised contact.
3. Why we use it
We use information to prepare estimates and proposals, confirm scope and access, respond to enquiries, deliver and manage cleaning services, send operational Care Notes, handle corrections, maintain records, protect our systems, comply with law and improve our service.
Submitting an enquiry does not automatically subscribe you to marketing. If we send marketing messages, we will do so only where permitted and provide a way to unsubscribe.
4. Who we may share it with
We may share relevant information with assigned cleaners, service partners, building or access contacts, and providers that support hosting, databases, file storage, communications, analytics, security, accounting or professional advice. We limit disclosure to what is reasonably needed for the relevant purpose. We do not sell personal information.
5. Overseas processing
Some technology providers or their subprocessors may store or process information outside Australia, including in the United States and other countries where they operate. Provider locations can change. Where the Privacy Act applies, we take reasonable steps required for applicable overseas disclosures.
6. Storage, security and retention
We use reasonable administrative, technical and physical safeguards appropriate to the information we hold. No internet or storage system is completely secure. We retain information only for as long as reasonably needed for the purposes described above, our service relationship, insurance, accounting, dispute handling or legal obligations. We then delete or de-identify it where reasonably practicable.
7. Cookies and analytics
The website may use necessary cookies and similar technologies for operation, security and basic analytics. Browser settings can limit cookies, although some website functions may be affected.
8. Access and correction
You may ask us to access or correct personal information we hold about you. We may need to verify your identity. Where permitted by law, there may be reasons we cannot provide access, and we will explain them where required.
9. Privacy questions or complaints
Contact us through the website enquiry form and state that your message is a privacy request. Please explain your concern and provide enough information for us to identify the relevant record. We will review and respond within a reasonable time. If the Privacy Act applies and you are not satisfied, you may be able to contact the Office of the Australian Information Communicator.
10. Changes to this policy
We may update this policy when our practices or legal obligations change. The effective date at the top shows the latest version.
This policy provides general information about our privacy practices. It is not legal advice.