Clear deadline. Real consequence.

One message. We own the fix.

The No-Chase Guarantee is designed to remove the complaint loop from your job.

Tell us what was missed

Within one business day of the clean, send one SMS or WhatsApp message identifying the missed task and location. A photo helps but is not required.

We correct it within one business day

Once we receive the message during the business hours stated in your proposal, we confirm whether it is within the agreed scope and arrange the correction. A message received outside those hours is treated as received when the next business day starts.

If we miss the correction deadline

Your next scheduled clean is provided at no charge.

If the same problem returns

If the same agreed task in the same area is missed again within 30 days because of our service, your next week of scheduled recurring cleaning is provided at no charge.

What is covered

Agreed recurring cleaning tasks in the areas listed in your current service proposal.

What is not covered

New spills or mess after the clean, damage, changed or unagreed scope, inaccessible areas, customer or building access restrictions, unsafe conditions, or circumstances outside our reasonable control.

Missed attendance

If we miss a confirmed service without an approved reschedule or a circumstance outside our reasonable control, the affected visit is provided at no charge and we arrange a priority catch-up.

Your legal rights

These commitments are additional to, and do not exclude, restrict or replace any rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.